EPICCenter call centre software
EPICCenter is a best of breed full featured multi-media Contact Center solution. It allows organizations to control and monitor the interaction, distribution and call handling activities of the Contact Center. EPICCenter supports universal queuing and encourages a blended working environment.
The Products' open architecture and rich toolkits enable quick and elegant integration with CRM, and Work Force Management systems. It allows transparent information retrieval from business applications and/or external databases. EPICCenter allows management of all these capabilities through a single intuitive administration interface.
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acction SAM
The acctionTM Smart Action Manager is just one way to improve your systems and ensure consistency in workflow management and customer service. Combined with other acctionTM business tools it will revolutionise the way you work. Rapid technological change often results in confusion for purchasers tasked with choosing new communications technology.