A Service Assurance Agreement is just like an insurance policy. Most people wouldn't consider driving their car without insurance or not insuring their home and contents. Not having such insurance could result in costs that could break your bank.
Similarly, a catastrophic failure of your business telephone system, which is probably your most important business tool, could result in not only huge repair bills but also lost sales and profit.
The existing portfolio of Service Assurance Agreements (SAAs) include both standard and customised arrangements, with more than 90% of the maintained base covered by customised agreements with options tailored to suit individual customer requirements.
A typical SAA is comprised of 3 essential components: Response, Labour (attendance on-site) and Parts. Service Level Agreements are configurable for each component related to the problem report, for example: time to respond, time to attend site and time to restore service.
In recent times, the ACC has been selected by leading industry players, including Telstra, Optus, Macquarie, Primus and Fujitsu to partner with them to provide a total service to important customers such as Smorgon, Dept. of Defence, Visy Industries, SPI Powernet, Coles Group and many more.
For more details, please download our PABX Service Assurance guide.